How do pooled credits help agencies manage fluctuating client workloads?
All your client sites draw from one shared credit balance. If Client A needs extensive updates during a product launch while Client B needs none, your credits balance across your portfolio, so you never pay for unused per-site quotas.
Is SiteSelf a white-label client portal?
No. SiteSelf is an internal fulfillment tool built for you and your team. Your clients do not interact with SiteSelf, and our branding never appears on client sites. You maintain all client communication, set your own retainer pricing, and deliver completed work under your own brand.
Can new client pages be created as drafts before going live?
Yes. When building new campaign pages or staging major layout overhauls, simply tell your agent to save the work as a WordPress draft. You can review the draft, share a preview with your client, and instruct your agent to publish it once approved.
Can SiteSelf edit client sites built with Elementor, Divi, or Beaver Builder?
SiteSelf works on standard WordPress posts, custom themes, child-theme PHP/CSS, and site-wide plugin configurations. It cannot edit content or layouts built inside proprietary visual builder canvases. If a client request requires changes inside a visual builder, your agent will clarify that the edit must be made within the builder editor.
What server access does SiteSelf need across our client sites?
Routine page edits and content changes run through the SiteSelf WordPress connector plugin. Running core/plugin updates, inspecting error logs, and modifying child-theme templates requires an SSH-enabled hosting connection.
What if a client's code is deployed through Git or CI/CD?
If a client site runs an automated Git deployment pipeline where server files are read-only, SiteSelf cannot modify repository files directly. In those setups, your agent can still update database-driven content and settings, or supply the exact code snippets for your developers to commit to Git.
How much does it cost to manage multiple client sites?
We set agency pricing with you, based on how many client sites you manage and how much work they need. Contact us at dev@refact.co for more information.