What information should I provide when reporting a problem?
Provide the affected page URL, the action you attempted, and what occurred instead. Paste the exact error message if one appears on-screen, and note any plugins or themes updated recently. Your agent uses these clues to begin the investigation and requests additional details in chat if needed.
Can SiteSelf help if WordPress won't load at all?
Yes, provided an active hosting connection (SFTP/SSH) was established beforehand. If your only integration is the WordPress connector plugin and the site becomes completely unreachable, your hosting provider must restore server access before your agent can connect.
What level of access does SiteSelf need to perform repairs?
File-level repairs to themes and plugins require the SiteSelf Connector plugin with file editing enabled or a connected hosting account. Deeper server settings and raw access logs require hosting credentials. If your site deploys code through an automated, read-only Git pipeline, SiteSelf cannot modify those repository files directly.
Can SiteSelf fix contact forms that aren't delivering emails?
Your agent can inspect form settings, recipient addresses, and site-side mail delivery errors (such as wp_mail() failures or SMTP plugin configuration). However, external email deliverability issues—like DNS records (SPF, DKIM, DMARC) or spam filtering by your email provider—must be resolved within your email hosting service.
What if the broken element is inside Elementor, Divi, or Beaver Builder?
SiteSelf does not currently edit layouts or components inside proprietary visual page builders. Your agent can investigate external plugin conflicts, WordPress configuration, or theme styling on the same site and will clarify if the remaining fix must be made inside the builder UI.
How will I know what was repaired?
Your agent provides a summary in chat detailing the root cause discovered, the exact file or configuration modified, and the checks executed. Because checks rely on code responses and server logs, your agent may prompt you to test the specific user workflow (e.g., submitting the form) to verify the fix on your end.
What happens if the fix requires hosting intervention or plugin developer support?
Your agent isolates the root cause and provides a clear technical explanation you can hand directly to your host or plugin vendor. While this saves back-and-forth debugging time, diagnostic investigation still consumes credits even if the ultimate resolution requires third-party access.